PLEASE READ THE FOLLOWING CLAIM POLICY BEFORE PROCEEDING. THIS POLICY APPLIES TO
DAMAGES, DEFECTS & ERRORS.
GO Home Ltd. strives to provide our clients with high quality merchandise shipped
with carrier-approved materials. We understand damages and defects may occur and
we apologize for the inconvenience. All GO Home Ltd. products are inspired by history
and made for today. Artisans from around the world handcraft many of our products
- there will be variations in color, size, and finish. We believe these irregularities
give the pieces character and are part of the design, which enhance the beauty and
uniqueness of each piece.
CLAIMS MUST BE RECEIVED WITHIN 72 HOURS OF RECEIVING YOUR SHIPMENT. CLAIMS NOT REPORTED
WITHIN THIS TIME FRAME WILL NOT BE ACCEPTED. NO EXCEPTIONS.
Please note: Photos are required for damage claims submission. To expedite the process,
please submit a photo of the overall piece, a photo showing a close up of the damages
and a photo showing any noticeable damage to the packaging.
All original boxes and packing material must be retained to have your damage claim
processed. If your item arrived on a pallet and there is noticeable damage, please
be sure to advise the delivery driver, make a notation of this on the Bill of Landing
and contact us right away before the truck leaves.
Items returned and deemed to have no damage or defect will incur a 20% restocking
fee per item along with freight to and from your company's address.
GO Home Ltd. must authorize all returns, adjustments, deductions or chargebacks.
A customer service representative will contact you within 4 business days once your
damage claim form has been submitted.
Thank you for your cooperation and continued business! To submit your damage claim
form Click Here
Thank you for submitting your damage claims form online.
You will receive a confirmation email shortly, and a GO Home Ltd. representative
will contact you within 96 hours regarding your claim.
If you have further questions or want to check the status of your claim, please