What You Should Know...
Terms & Conditions
GO Home Ltd. Is a wholesale company that sells to the trade only. Our customers include shopkeepers, interior designers, design firms and businesses of the like.
There is a $150 minimum value needed for all submitted orders. Please note that on smaller orders, shipping charges may constitute a higher than average percentage of total order value.
ALL first time orders are shipped under PREPAID conditions (credit card, check or wire transfer). Credit cards are charged at the time of shipment.
NET 30 payment terms may be established after the first order and only upon approval of credit. To apply for NET 30 terms, please fax your credit references to 718-445-4986. Delinquent accounts are subject to interest charges and revocation of NET 30 terms. Delinquent accounts that are submitted for collection will incur an additional 20% collection fee and all associated legal expenses.
There is a $25.00 fee for returned checks.
C.O.D. PAYMENT TERMS are only available by GO Home Ltd. Owned delivery vehicles.
Many products in the GO Home line are manufactured by hand using vintage, recycled and natural materials-therefore, no two products are identical. We believe that this adds to the value and quality of the products. If you are unhappy with the variations in your products, please refer to the RETURNS section of the TERMS AND CONDITIONS.
ALL orders are shipped F.O.B. Carlstadt, N.J. 07072. GO Home Ltd. will ship your order via common carrier, ground carton carrier or GO Home Ltd Truck delivery. GO Home Ltd. determines the method of shipping based on factors such as order value, weight/volume and delivery destination. Unauthorized refusals of shipments will result in payment of all shipping charges and a 20% re-stocking fee. Any additional charges applied by the delivering carrier for residential deliveries, inside delivery, lift gate or other accessorial charges will be the responsibility of the buyer. GO Home Ltd. maintains the right to send secondary invoices for charges determined by the delivering carrier at the time of delivery.
If you have your own account with a carrier, please provide us this information at the time of ordering and we will book with your designated carrier.
Many items require "special handling," in these instances GO Home Ltd. will employ an outside company to handle the delivery & logistics. These "special deliveries" often will be more costly than the normal delivery as they require additional handling and specialized trucks.
If there are special instructions that we must follow, please provide this information at the time of ordering. Examples of these situations are: Inside Delivery, Delivery Appointments, Liftgate Required, “Drop Ship,” etc.
If you have concerns about the timeliness of your order, please email us at email@example.com and make sure to include your order number.
GO Home Ltd. will drop ship orders according to instructions on your purchase order. There is a drop ship fee per instance and is determined by the type of item being shipped. We do prefer to ship to "receivers" as this is safer for all parties involved. GO Home Ltd. has the right to refuse drop shipping to a residential address at our discretion.
If we are drop shipping, please arrange for someone to be present when the items arrive. Please refer to the RETURNS section to read about shipping damages and returns. If you need to reschedule the delivery with our carrier, please contact them as soon as possible so as not to incur any charges for missed delivery appointments.
GO Home Ltd. strives to provide our clients with high quality merchandise shipped with carrier-approved materials. We understand damages and defects may occur and we apologize for the inconvenience. All GO Home Ltd. products are inspired by history and made for today. Artisans from around the world handcraft many of our products - there will be variations in color, size, and finish. We believe these irregularities give the pieces character and are part of the design, which enhance the beauty and uniqueness of each piece.
CLAIMS MUST BE RECEIVED WITHIN 72 HOURS OF RECEIVING YOUR SHIPMENT. CLAIMS NOT REPORTED WITHIN THIS TIME FRAME WILL NOT BE ACCEPTED. No exceptions.
Please note: Photos are required for damage claim submission. Photos of the damage and of any noticeable damage to the inner/outer packaging or cartons are REQUIRED in order for claims to be processed.
Items returned and deemed to have no damage or defect will incur a 20% restocking fee per item along with freight to and from your company's address.
All original boxes and packing material must be retained to have your damage claim processed.
GO Home Ltd. must authorize all returns, adjustments, deductions or chargeback’s. A customer service representative will contact you within 3 business days once your damage claim form has been submitted.
Thank you for your cooperation and continued business!
To submit your damage claim for please click HERE.
All backorders will ship unless cancelled by the customer. Backorders must be cancelled in writing by fax or e-mail. When your order is ready to be shipped, any item not available will be placed on backorder unless instructed otherwise.
Please note that we are unable to accept orders stating "Ship Complete."
Before returning any item, please email firstname.lastname@example.org and we will provide you with the necessary information to return or exchange your merchandise. All returns must be authorized by GO Home Ltd. and any items returned without approval will be refused, you will be responsible for all shipping charges on returned items plus a 20% restocking fee.
All decorative books and custom upholstery is custom made to order and therefore no returns are accepted.
Returned items must be received completely unassembled and unused, in their original condition and packaging, complete with all materials. Refunds will be issued once we have received the item and it has been determined to be in like-new condition. In the event an item is returned in a condition where it cannot be resold, you will be charged full wholesale value of the merchandise.
If you receive a shipment with obvious or concealed freight damage, refuse the shipment and note the damage on the bill of lading, this will expedite the resolution of your claim with GO Home Ltd. If you sign for the shipment without reporting any damage, you are responsible for all damages. If there is any damage to the outer packaging of the shipment upon receipt by GO Home Ltd, you will be assessed a 20% restocking fee.
ALL Cancellations must be done by email or fax-no exceptions. If you need to cancel or make changes to your order, please contact us on the same day that you placed your order at email@example.com or by fax 718.445.4986. Calling in or requesting a cancellation does not guarantee your order can be canceled or changed as it may have already been picked or shipped.
On occasion, we offer free shipping on orders. In all cases, free shipping applies only to items currently in stock and does not apply to sale items.
Furthermore, free shipping offers do not apply to special delivery situations such as delivery appointments, inside deliveries, international deliveries, lift gate required, etc.