PLEASE READ THE FOLLOWING CLAIM POLICY BEFORE PROCEEDING. THIS POLICY APPLIES TO DAMAGES, DEFECTS & ERRORS.
GO Home Ltd. strives to provide our clients with high quality merchandise shipped with carrier-approved materials. We understand damages and defects may occur and we apologize for the inconvenience. All GO Home Ltd. products are inspired by history and made for today. Artisans from around the world handcraft many of our products – there will be variations in color, size, and finish. We believe these irregularities give the pieces character and are part of the design, which enhance the beauty and uniqueness of each piece.
CLAIMS MUST BE RECEIVED WITHIN 72 HOURS OF RECEIVING YOUR SHIPMENT. CLAIMS NOT REPORTED WITHIN THIS TIME FRAME WILL NOT BE ACCEPTED. NO EXCEPTIONS.
Please note: Photos are required for damage claims submission. To expedite the process, please submit a photo of the overall piece, a photo showing a close up of the damages and a photo showing any noticeable damage to the packaging.
All original boxes and packing material must be retained to have your damage claim processed. If your item arrived on a pallet and there is noticeable damage, please be sure to advise the delivery driver, make a notation of this on the Bill of Landing and contact us right away before the truck leaves.
Items returned and deemed to have no damage or defect will incur a 20% restocking fee per item along with freight to and from your company’s address.
GO Home Ltd. must authorize all returns, adjustments, deductions or chargebacks. A customer service representative will contact you within 4 business days once your damage claim form has been submitted.
Thank you for your cooperation and continued business! To submit your damage claim form